If your question is not here, write to us: contact@nolia.ai.
A service that answers your veterinary clinic's phone on the slots of your choice, books appointments into your Vetup schedule, gives practical information and transfers your team the moment an emergency is mentioned.
One thing only: immediately transfer the call to your team or to the emergency number you defined. Nolia does not assess, sort or advise. Ever.
No. Any health question goes to your team. Nolia answers practical questions: hours, address, parking, services, the prices you publish.
They say so, and Nolia transfers the call to your team. If no one is available, Nolia takes a message and passes it on.
Nolia applies a fallback defined in advance, always the same: transfer to your team or take a message. She does not make up an answer.
No. You forward your line to Nolia on the slots of your choice, from your current system or carrier. You keep your number.
Nights, weekends, lunch break, overflow when your lines are busy, or 24/7. You change whenever you want.
Vetup, natively: clients, slots, appointments. For another software, contact us: we will tell you frankly what is possible.
A few days. Onboarding is done with you by our team. We give you a precise timeline during the demo.
You start with a free pilot in your clinic. Nolia online is included. Let's talk about the rest during the demo.
Yes, English and French.
Yes. Online booking is included with Nolia on the phone.
Main hosting is provided by Amazon Web Services in Ireland. Some voice processing is entrusted to specialized providers, listed in the policy dedicated to the voice agent. See the Security and compliance page.
Yes, for your dashboard: recording and transcript. Caller information and retention periods are described in the policy dedicated to the voice agent, given to each clinic before onboarding.
Every call with its reason, duration, outcome, a satisfaction estimate, the transcript and the recording. And the totals: calls handled, appointments booked, transfers.
