Where the data is, who processes it, what Nolia never does. No jargon and no promise we could not keep.
Nolia's main hosting (interface, database, documents) is provided by Amazon Web Services in the Ireland region, within the European Union.
To recognize and synthesize speech, Nolia entrusts some processing to specialized providers, some of which are established outside the European Union. The list of these providers, their role, their country and the applicable transfer mechanism are set out in the privacy policy dedicated to the voice agent, being finalized with our counsel. It is given to each clinic before onboarding.
Calls taken by Nolia are recorded and transcribed for your dashboard. Caller information, retention periods and the exercise of rights are described in the same policy dedicated to the voice agent.
Your clinic remains responsible for its schedule, client records and files. Nolia acts on its behalf, under a data processing agreement signed with each clinic before activation, in line with Article 28 of the GDPR. Québec clinics: the same commitments apply, and the agreement is adapted to the applicable provincial and federal law.
The moment an emergency is mentioned, the call is immediately transferred to your team or to the emergency number you defined. Nolia collects, Nolia passes on, your team decides.
The appointment and the client record. Nothing in medical records, nothing in billing.
Write to us, we answer precisely, and we hand you the documents before any onboarding.
Write to us