On the time slots you choose, Nolia picks up, recognizes your clients, books appointments into your Vetup schedule, answers practical questions, and transfers your team the moment an emergency is mentioned.
Nights, weekends, lunch break, overflow, or 24/7. The forwarding is done from your current phone system, whatever it is.
If the number is in your Vetup file, Nolia knows who is calling and for which animals. Otherwise, she welcomes a new client.
A caller first explains why they call. Nolia listens, then checks what is needed to act.
Appointment booked, moved or cancelled in Vetup; practical information given; message passed to the team. The moment an emergency is mentioned, the call is immediately transferred to your team or to the emergency number you defined.
Reason, duration, outcome, transcript and recording. You see what was said and adjust the instructions.
Reason, veterinarian, slot: Nolia leads the conversation and writes into your Vetup schedule.
The client is recognized, the appointment found, the schedule updated.
Hours, address, parking, services, the prices you publish: from your clinic's profile.
An unknown caller can book; their record is created in your software.
The moment an emergency is mentioned, Nolia transfers the call to your team or to the emergency number you defined.
Administrative request, question Nolia must not answer: a message is sent to the clinic's address.
Every call, its reason, duration, outcome, transcript and recording.
Nolia speaks both languages, for your English- and French-speaking clients.
Written in black and white, because it is what makes Nolia acceptable in a veterinary clinic.
When a caller mentions an emergency, one rule: immediate transfer to your team or to the emergency number you defined. Nolia collects, Nolia passes on, your team decides.
Nolia does not improvise. When she does not understand or steps outside what she can do, she applies a fallback defined in advance: transfer to your team or take a message. The fallbacks are the same every time, and you see them in your dashboard.
A conversation simulated by our team, representative of the most frequent calls. The recorded, subtitled audio sample is coming soon on this page.
No real client call is published on this site.
The appointment is written into the clinic's Vetup schedule. Had the caller mentioned an emergency, Nolia would have transferred the call to the team.
They say so, and Nolia transfers the call to your team on the number you defined. If no one is available on that slot, Nolia takes a message and passes it on.
Nolia applies a fallback defined in advance, always the same: transfer to your team or take a message. She does not make up an answer.
No. You forward your line to Nolia on the slots of your choice, from your current system or carrier.
A few days. Onboarding is done with you by our team: clinic instructions, slots, transfer number, connection to your Vetup. We give you a precise timeline during the demo.
Yes, English and French.
A 20-minute demo on a Vetup demo schedule, then a free pilot at your clinic.
Request a demo