Nolia sits on top of what you already have: your phone system and your Vetup software. Here is what happens, in order.
20 minutes, on a Vetup demo schedule. You see Nolia book an appointment, inform a caller and transfer an emergency.
Our team configures Nolia with you: your clinic's profile (hours, address, services, published prices), your instructions, the transfer number, the slots, the connection to your Vetup. Onboarding is guided; we give you a precise timeline during the demo.
You forward your line to Nolia on the chosen slots, from your current system or carrier. Nothing to install, nothing to change. You can stop forwarding at any time.
Nolia takes the calls on the chosen slot. You follow every call in your dashboard, adjust the instructions, decide.
Reason, duration, outcome, transcript and recording of every call; appointments booked; share of calls handled without the team; estimated satisfaction.
Appointments booked for the next day, emergencies transferred to the on-call number you defined.
Same thing, on your weekend hours and with your weekend instructions.
Two hours a day when the team is not on the phone, and clients call.
When your lines are busy, the call goes to Nolia instead of ringing out. 24/7 is possible.
The moment an emergency is mentioned, or a caller asks for a person, Nolia transfers the call to the number you defined for that slot: the clinic, an on-call veterinarian, an emergency service. If no one answers, Nolia takes a message and passes it on.
Nolia does not sort or assess emergencies. She passes them on.
Every call is there with its reason, duration, outcome and a satisfaction estimate. You can listen to the call and read its transcript. That is where you judge the pilot, and where you adjust the instructions.
Then a free pilot in your clinic, on the slot of your choice.
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